Refund and Returns Policy
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Sale items Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to orders@soundndry.com.au and send your item to Alkera Plus, Returns, PO Box 115N Ballarat Nth VIC 3350 AUS You will be responsible for return postage costs, you will not be charged for postage for replacement items.
Need help?
Contact us at orders@soundndry.com.au for questions related to refunds and returns.
